Isoline Communications is the controller and responsible for your personal data (collectively referred to as Isoline Communications, ”Company”, “we”, “us” or “our” in this privacy notice).
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
- CONTACT DETAILS
Our full details are:
Name or title of DPO: Anu Ramani
Email address: [email protected]
Postal address: 12 Bournemouth Road, London, SW19 3AP
Please email us if you would like to view, amend or delete any of the data we hold about you.
- Information We Collect.
(a) Our Service: We may collect personally identifiable information about you, such as your full name, phone number, email address, or similar, when you contact us via our contact forms. Such details may be added to our CRM. Accounts information will be stored on our 3rd party Accounting software and is used solely for the purpose of processing invoices. We will only send promotional or informational emails if you explicitly provide us with consent to do so, usually at the point of an enquiry. If you have opted in to these emails, you may opt out of them at any point either verbally or in writing to [email protected]; As a customer, you will receive emails relating to the services we provide.
(c) Log File Information: Log file information is automatically reported by your browser or mobile application each time you visit isolinecomms.com. These server logs may include information such as your operating system, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed and other such information. We do not link this automatically-collected data to personally identifiable information.
(d) Access And Retention Of Data Controlled By Our Customers: An individual or company who is a current or former Isoline Communications customer who seeks access or wishes to correct, amend or delete inaccurate data should direct their query to [email protected]. If we receive a request under this provision, we will acknowledge it within seventy-two (72) business hours and handle it promptly and as required by law.
We will retain personal data we process on behalf of our customers for as long as needed to provide our services. Isoline Communications will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
- How We Use Your Information.
We use the information that we collect to ensure we can carry out all aspects of our service to the customer. We may also use your information to send you marketing communications and respond to your questions and concerns.
- How We Share Your Information.
(a) Personally Identifiable Information: Isoline Communications will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of Isoline Communications (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information (i.e. name, company name and job title) you elect to make publicly available on our site, such as posting comments on our blog and insights, will be available to others. If you remove information that you have made public on our Sites, copies may remain viewable in cached and archived pages of our Sites, or if other users have copied or saved that information.
(b) Instances Where We Are Required To Share Your Information: Isoline Communications will disclose your information where required to do so by law, if subject to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Isoline Communications, our users or others.
(c) Behavioural Targeting / Re-Targeting: We partner with third parties (namely Google) to manage our advertising on other sites, if we were to conduct such advertising activity. Our third-party partners may use technologies such as cookies to gather information about your activities on this Site and other sites in order to provide you advertising based upon your browsing activities and interests. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. If you access the Isoline Communications Site on your mobile device, you may not be able to control tracking technologies through the settings.
(f) Testimonials: We may display personal testimonials or case studies of satisfied customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected]
- Storage and Processing.
Your information collected by Isoline Communications may be stored and processed in the UK, via third party applications, as well as internationally. Isoline Communications may transfer information that we collect about you, including personal information, to affiliated entities, across borders and from your country or jurisdiction to other countries or jurisdictions around the world.
- How We Protect Your Information.
Isoline Communications is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to Isoline Communications or guarantee that your information on the Isoline Communications servers, which are managed by a third party, may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at [email protected] We do not take payment online; we only accept payment by bank transfer, details of which are outlined in our Agreement of Services Contract and Invoices, should you choose to work with us.
- Compromise of Personal Information.
In the event that personal information is compromised as a breach of security, Isoline Communications will promptly notify our customers in compliance with applicable law.
- Data Access, Correction, Deletion, and Opt Out.
For current or past Isoline Communications customers, you can request to review, correct, update or delete inaccuracies to the information about you that Isoline Communications, or third parties providing services to Isoline Communications, keep on file by emailing [email protected] We will acknowledge your request within seventy-two (72) hours and handle it promptly and as required by law. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
- Children’s Privacy.
Protecting the privacy of young children is especially important. For that reason, Isoline Communications does not knowingly collect or solicit personal information from anyone under the age of 18. In the event that we learn that we have collected personal information from a child under 18 years old, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at [email protected]
- Notification Procedures.
- Links to Other Web Sites.
12 Bournemouth Road, London, SW19 3AP